A1.We take responsibilities of all quality problems, we will refund or supplement on next order. We have strict QC process and safe package to avoid damages during shipping.
A2.We only export top-grade quality products, if any quality problem, we will be fully responsible for it.
Q What’s the package of products?
Mosaics and tiles are packed in carton then stacked on wood pallet with shrink film wrapped.We provide standard white or brown neutral carton for most orders.We can also provide custom carton with client’s design at cost price.
Q What’s the delivery time?
If the products you ordered are in stock, the lead time is usually 7 days.
If the products you ordered are not in stock and we need to have a mass production for them, the lead time will be usually 35 days.
Q Can you arrange shipment for my order?
Yes, we are working with many logistics companies, we can ship your order to you securely and fast with good shipping cost.
Q Can I get samples before ordering?
Yes, we can make free samples for your inspection and approval of quality and design before ordering.
Q Do you have Instruction of Installation and Maintenance?
Yes, we have. As a professional supplier of mosaic and tile, we will send Instruction of Installation and Maintenance to clients if they need.
Q What's your MOQ?
Our MOQ is usually 1 pallet per item, it’s from 30sqm to 100sqm per item depending on design.
Q What's your payment term?
Our standard payment term is T/T 30% deposit in advance, balance should be paid before loading.
For long-term business relationship, L/C, balance against B/L, DP and other terms can be negotiated.